IT Support Engineer
Aalst, Belgium

Step into the thrilling world of Napoleon Sports & Casino – where we are not just reshaping the landscape of iGaming, sports betting, and interactive entertainment but also the future of careers. As we expand our horizons and welcome new talents, our ambition reaches new heights. 

In for a thrill? Check out our new opportunity:

As an IT Support Engineer, you will be responsible for ensuring the proper functioning of the IT infrastructure so that end-users can perform their jobs under the best conditions. You will provide daily first and second-line support, assisting end-users with IT issues both over slack a ticketing tool and on-site.

Your Responsibilities:

• Act as the first point of contact for all IT-related issues via Slack or in-person.
• Respond promptly to inquiries, diagnose, and troubleshoot technical issues, and provide solutions or escalate as necessary.
• Perform initial triage of incidents and service requests, ensuring timely resolution or escalation to appropriate teams.
• Provide user account management support, including password resets, access permissions, and account creation.
• Facilitate the onboarding process for new employees, including setting up user accounts, email addresses, and access permissions.
• Monitor IT systems, networks, and applications to identify and report potential issues.
• Provide advanced technical support for escalated issues that cannot be resolved at the first line.
• Conduct in-depth troubleshooting and analysis of complex technical problems, identifying root causes and implementing solutions.
• Collaborate with HR and department managers to ensure all necessary hardware, software, and access rights are provisioned for new employees.
• Conduct offboarding procedures for departing employees, including disabling accounts, collecting company assets, and ensuring data security measures are followed.
• Coordinate with relevant stakeholders to update documentation and remove access rights for terminated or transferred employees in a timely manner.
• Maintain accurate records of employee IT assets, access privileges, and onboarding/offboarding activities for auditing and compliance purposes.

Your Winning Profile:

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Previous experience in a similar role providing first and second line IT support, including onboarding and offboarding responsibilities, is highly desirable.
• Proficient in Windows and macOS environments, including desktop and server operating systems.
• Experience with Microsoft Office 365 suite, including Outlook, Word, Excel, and Teams.
• Basic knowledge of MDM tools is required (e.g., Intune and Jamf Pro). 
• Hands-on experience with ticketing systems (e.g., Slack).
• Understanding of Active Directory, Group Policy, and user account management.
• Demonstrated quality to work collaboratively and independently as needed.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users both in Dutch and English.
• Strong customer service orientation, with a focus on providing timely and effective support to end-users.
• Capacity to remain calm and focused under pressure, prioritizing tasks effectively in a fast-paced environment.
• Proactive approach to problem-solving, with a willingness to learn new technologies and adapt to evolving IT environments.

Our Offer:

In return for your dedication and expertise, we offer a challenging career in a unique, fast-paced, and dynamic environment. We offer a hybrid working environment, an attractive salary package, including various benefits as well as ample learning and growth opportunities. Our headquarters are based in, modern offices in Aalst, between Brussels and Ghent. 

About Us:

As part of the Superbet Group, Napoleon Sports & Casino is not settling for the status quo. Our ambitious growth plans offer employees exciting opportunities to contribute to our expansion and shape the groups future. Our commitment to innovation allows our employees to think outside the box and bring fresh ideas to the table. We encourage creativity and provide a platform for turning those ideas into reality. We like to invest in the professional growth of our employees by providing training, mentoring, and challenging projects to help our people achieving their personal goals.

Our Values:

We’re in this  journey together.

Say what you do and do what you say.

Play your best game.

Grow with us.

Acquisition in response to this vacancy is not appreciated!